Redbelly Network Service Design

Employer: Redbelly Network
Role: Senior Product Designer | Service Design Lead

With a goal to launch its innovative blockchain infrastructure in 2024, I led the effort to ensure Redbelly supported the needs of partners, and participants, on the network through considered service design.

Due to the scale and complexity of launching a blockchain project, this case-study is broken down in five parts:

Purpose

Redbelly intends to be thee blockchain for "compliant real-world asset tokenisation", separating itself from speculative crypto assets networks.

This position requires Redbelly to enable traditional financial (Trad-Fi) service providers to operate on a publically distributed ledger. Doing so requires maintaing relevant regulatory obligations for licenced markets, while also meeting technical requirements. A combined first in decentralised finance (DeFi).

The Redbelly Network infrustracture provides 3 important layers:

  1. A concensus algorithm with quasi-instantaneous settlment speed, fixed gas costs, and high security.
  2. A native accountability protocol, Receptor, which ensures ALL participants can be known, and checked for service eligibility.
  3. An application layer where users can interface through use-case products.

Results

Transaction metrics were not applicable until after launch, but Redbelly did launch its Mainnet successfully in November of 2024 with:

  • Sufficient distribution of 200 nodes to secure the network.
  • A pipeline of over $73B in assets to be moved onto its chain from companies such as Liquidise (Private Equity) and Hutly (Rent Roll).
Graph showing the top 5 popular blockchain projects ranked by real-world asset value locked. 3rd largest TVL project across popular chains, according to DefiLlama (as of 15/12/2024).

The real-world asset tokenisation opportunity

Tokenisation is the process of converting an asset, or the ownership rights of an asset to a digital form using blockchain technology. It liberates real-world, high value assets by creating flexibility, through increased liquidity while lowering the risks and barriers associated with trading such assets.

Diagram of a high level flow describing the tokenisation process The tokenisation process involves detailing the ownership rights and obligations of assets in a digital smart contract, deployed on a blockchain.

Tokenisation has become increasingly popular in financial markets because the inefficiencies of trading such assets has reached a tipping point. Service providers are finding it harder and harder to add value for clients because the costs of security, and compliance has increase exponentially.

The opportunity

According to a report by Cointelegraph, real-world asset tokenisation is predicted to be a $16 trillion business opportunity by 2030, 10% of global GDP. Redbelly, therefore, has the opportunity to become the infrastructure of choice for asset issuers to tokenise such real-world assets.

Graph showing the predicted trajectory of real-world tokenisation value The predicted trajectory of real-world tokenisation value by Cointelegraph.

Why Redbelly?

Redbelly is a unique blockchain infrastructure with four key features which make it perfect for real-world asset tokenisation, including:

  • Finality: Delegated Byzantine Fault Tolerance (DBFT) concensus principles provide no transaction loss and instant finality.
  • Accountability: All identities are verified before network access is granted.
  • Security: A non-forking blockchain impervious to 51% attacks.
  • Throughput: Achieved 10,000 transactions per second when benchmarked against real-world workload conditions.

Outcomes and impacts

Successful outcomes for Redbelly usher in a paradigm shift within the operations of Tradition Finance (TradFi)—through the adoption of Decentralised Finance (DeFi) technology—while retaining the security and reassurance of existing regulation.

The impact will be measured by:

  • Total Value Locked (TVL) of real-world assets on the network.
  • The number of transactions made on the network which distribute fees across key participants.

Structure and participation

Launching a decentralised network focused on real-world asset tokenisation requires participation by:

Driving participation

Incentives are used to kick-start the ecosystem. Node operators, accredited issuers (aka identity providers) and early adoptors are incentives to participate by receiving allocations of the native network coin, RBNT.

Average daily transactions Transaction revenue to Redbelly Network Transaction revenue to accredited issuers Transaction revenue to node operators Transaction revenue burnt from supply
100,000 30% 30% 40% -
250,000 30% 30% 40% -
500,000 30% 30% 40% -
1,000,000 30% 30% 40% 5%
2,000,000 25% 30% 40% 5%
3,000,000 25% 30% 45% 5%
4,000,000 15% 30% 50% 5%
6,000,000 10% 30% 55% 5%
8,000,000 7.5% 30% 57.5% 5%
12,000,000 5% 30% 60% 5%

Use-case developrs

Use-case developers are any issuers who want to leverage Redbelly’s infrastructure to tokenise real-world assets. The target archetype for Redbelly’s commercial outreach were those who met the following criteria:

  • Open to or need a blockchain
  • Deal in high value assets within a regulated class
  • Have an unaddressed, or unsuccessfully addressed need
  • Opportunity to increase capital efficiency
  • Have influence over delivery within value chain
  • Can support parallel technology
  • Are focused on new value creation

Discovering needs

Based on the target criteria, I conducted a research initiative with the following objectives:

  • De-risk the desirability hypothesis that posited asset issuers in licensed markets were seeking to increase the liquidity of their assets via tokenisation.
  • Gain insight into the expectations they have of any infrastructure they’ll choose to employ.

Knowing that the market for real-world asset tokenisation is immature and therefore, definitive—or quantitatively backed—answers to some questions would not not exist, the research sought to gain insight from reviewing existing studies and thought leadership, as well as, talking directly to key stakeholders within applicable financial organisations. The research methodology thus brokedown like so:

  • Market research: Reviewing applicable public reports and case studies.
  • Qual study: Interviewing five decision-making asset issuers/market service providers.
Collage of some of the studies reviewed and interviews conducted. Collage of some of some studies reviewed and interviews conducted.

Discovery insights and takeaways

The research validated the position of Redbelly as an infrustrature specifically intended to tokenise real-world assets, and that real-world asset tokenisation was indeed being pursued.

Demand for tokens

According to the EY study, Driving meaningful opportunity: tokenisation in asset management, investors plan to allocate as much as 9% of their portfolios to tokenised assets by 2027, particularly Real-estate and private equity because it increases:

  • Diversification: Access to new investments
  • Decision to execution speed: Exit positions much quicker to reduce risk on the balance sheet

Demand to tokenise

Asset issuers are faced with rising operational costs in the current model, making it hard to stay competitive whilst under pressure to provide value to investors.

  • Automation provided by programmable smart-contracts
  • Transparency of a single source of truth inherent to blockchain networks
  • Increased liquidity potential offered by fractionalisation and secondary trading
  • Risk mitigation achieved by making assets more accessible, tradable, and secure
  • Reduced settlement risk through near-instant transaction speed

Issuers are beginning to tokenise

Assets issuers are taking steps to tokenise a range of financial instruments, including:

  • Cash / Cash products
  • Company stock
  • Bonds
  • Environmental credits

How early adopters are proceeding

Through the interviews it was discovered that asset issuers are taking pragmatic steps to being the tokenisation process, focusing on a small number of assets types, limiting customers and keeping the compliance operations off-chain. Once proven, they can expand their tokenisation offering.

Diagram showing the steps being taken in the short term vs longer-term for asset tokenisation issuers. Steps being taken in the short term vs longer-term for asset tokenisation issuers.

Barriers

Friction toward tokensition broke down in three ways: technical barriers, regulatory uncertainty, and eco-system challenges.

Tech barriers

Tokenisation platforms must immidiatley meet Traditional Finance (TradFi) expectations to unblock feasability such as processing fees on popular blockchains, “There is that hidden cost that will continue to be an issue and if some of the other chains get more exposure it will be nicer. Gas and speed, we can do a Stellar or XRP transaction in seconds, but not on Ethereum, it takes many minutes.”. Going forward, however, more standardisation will be sought to unlock interopability.

Regulatory uncertainty

Players familiar with Traditional Finance (TradFi) compliance obligations are becoming more and more comfortable with the application of existing frameworks and policies to tokenised assets, saying, “We've already gone past what they are saying they're going to put in place... we're quite comfortable, and so are our lawyers.”

Eco-system challenges

Less risk-averse early adopters can help change hearts and minds because their remains a negative connotation around “blockchain” and “crypto”. According to a SIX study, Cornerstones for Growth, there is also a lack of investor confidence because they don't believe they’ll be afforded the protections they receive from traditional markets. One interviewee noting the role of smaller institutions to led the way, “Private players can be more agile in this space, the banks will not take something institutional, or public, because their risk departments will not take that risk.”

Recommendations

Given Asset issuers WANT to tokenise, and be compliant with regulators, a solution which offers them the infrastructure is worth pursuing. In the immediate, Redbelly can support early adopters to overcoming tech barriers by raising awareness and providing guidance to such use-case developers on leveraging Redbelly’s infrastructure to meet operational needs around:

  • Throughput: Transaction workloads
  • Finality: Quasi-instantaneous transaction settlement
  • Security: immutability needs

Designing the journey

Guiding use-case developers on leveraging the technology

Based on the outcome of the research, it was clear that making it as easy as possible for early adopters to leverage Redbelly’s infrastructure in order to tokenise assets was the priority. With that in mind, the focus went on providing use-case developers with an experience to successfully meet their objectives.

To imagine the ideal service and highlight gaps in existing plans, the process started with high-level storyboarding.

A high level storyboard detailing the basic use-case developer journey from end-to-end. A high level storyboard detailing the basic use-case developer journey from end-to-end.

This process identified that an end-to-end flow would need to provid a way for use-case developers to:

  • Be made aware of Redbelly
  • Answer relevant questions when considering Redbelly.
  • Access the network and prove their identity.
  • Demo and learn about unique Redbelly features.
  • Register their business on the network.
  • Be guided on how to develop compatible dApps and Smart Contracts.
  • Understand how to leverage bespoke Redbelly protocols.
  • Get support and troubleshoot problems when stuck.

These needs mapped to organisation collaboration requirements.

Diagram of steps required for developer success and the link to organisation divisions. Steps required for developer success, and their link to organisational divisions.

Detailed design of the journey across touchpoints

The varoius touch-points and content, along with the sequence across them was designed considering both happy and sad paths with the following decision-making principles employed:

  • One thing at a time: Offer introductions and start things with a step-by-step overview or guide.
  • Seperate concerns: Keep things sharp and short, for example each page should have 1 purpose, 1 message and 1 clear action.
  • Connect things to the real-world: Translate web3 lingo into common terms.
UX flow design for use-case developer end-to-end journey. UX flow design for use-case developer end-to-end journey.

Branding the touch-points

Once the user experience flow was defined, the Redbelly design principles and design system were applied to the various web2 and web3 touch-points which facilitate the experience. This branding exercise ensured cohesion both visually, and in tone-of-voice.

Snapshot of each web2 and web3 touch-point required for the journey. Snapshot of each web2 and web3 touch-point required for the journey.

From left to right:

ID icon

Vine

The Redbelly Developer Portal was the starting point, and the main landing from communication call-to-actions. It would be a central hub providing guidance for building on the infrustructure.

ID icon

Access dApp

A web3 decentralised app which enables users to connect the wallet and gain network access.

Averer logo

Averer

A subsidiay brand created to facilitate the identity verification process at launch. It also served to showcase how identity providers were a distributed concept. The plan to expand this marketplace was deferred to after the launch.

Receptor icon

Receptor

The native identity protocol which dictates the accountability policies on-chain.

Redbelly icon

Redbelly Technical Docs

Rich technical documentation for network protocols.

Redbelly logo

Redbelly Support Portal

Facilitated through Jira Service Desk, the portal allowed for use-case developers to submit troubleshooting requests as a last resort.

Scale logo

Scale

Redbelly's official wallet is not featured in this flow, but would also serve as a showcasing tool for many native features. Read more about the design of Scale.


High fidelity touch-point flow

The following examples show how the end-to-end journey for developers was supported, including introducing the network, gaining access, guidance on building and deploying their smart contracts and dApps, and how to reach out for support.

1/ Getting developers started

The journey starts at social post or other commercial touch-point and directs to Vine which provides a starting point depending on the users goals, such as a step-by-step dApp development guide.

Screenshots from Vine's getting started flow Getting started flow on Vine.

2/ Gaining access to the network

The official Redbelly access dApp Provides access to network via walletconnet to expand wallet compatibility pool.

Access dApp flow for connecting and registering on Redbelly. Access dApp flow for connecting and registering on Redbelly.

3/ Guidance on developing an app on Redbelly

Step-by-step guidance and recommended practices for developing on Redbelly.

Pages with specific instructions for each step of the delivery flow of a smart contact Guidance of each step of delivering a smart contact.

4/ Technical docs for the Receptor protocol

Deeper guidance on technical implementation for Redbelly specific protocols for those who want to add eligibility criteria to their smart contract.

Examples of technical documentation for the Receptor protocol Technical documentation for the Receptor protocol.

5/ Getting support

Support flow from Vine to Jira service desk ensures users are provided with guidance to resolve technical issues before raising direct support with the Redbelly team.

Support flow screenshots Redbelly support flow prompts users with alternatives before a request can be submitted.

Mesuring success

Early adopters were provided with DevNet access before the launch of the network, along with the Vine as a starting point. In great numbers were they able to deploy and run the test applications, helping to highlight some technical issues along the way along and offered feedback which helped amend the documentation. The support flow was seldom used, and limited to actual bugs.

Node operators

Distributed network nodes are critical to the success of any decentralised blockchain. It ensures no single party can influence records on the ledger, and that the network remains active if specific territories are affected by ecological or technological disasters.

The technological breakthroughs demonstrated by Redbelly had already garnered interest from the web3 community, and this was leveraged to attract significant interest in node hosting.

?????? Redbelly nodes are either governer nodes, that run the concensus, or candidate nodes, who remain in sync until the new reconfiguration event. Each get a share of the transaction fees so long as they meet their commitments.

Objective

The node operator programs goal was to ensure a sufficiently distributed set of 200 nodes ready to join the network at launch. In numbers that meant:

  • 50 Governors
  • 150 Candidates
A map indicting the ideal global distribution of network governors A map indicting the ideal global distribution of network governors.

Early adoptor program

An program with significant incentives was launched to help meet the node distribution goals by rewarding early adoptors. Node operators receive a share of transaction revenue, however, those in the early adoptor program would receive a bonus from Redbelly in the form of Redbelly paying the staking fee on their behalf. The staking fee is a large amount of RBNT paid by Node Operators which earns rewards while it vests, but can also be slashed to penalise, and deter bad behaviour.


Designing the journey

The journey for node operators is quite complex, they need to apply, setup, register and maintain their node in order to receive the relevant results. To ensure the journey was supported at each step, the process outlined below was employed.

Storyboarding

A high-level storyboarding exercise, which involved answering, “and then what” until the journey was completed, allowed the organisation to highlight any touchpoints, policies and guidance that would be required to run the program effectively.

A high level storyboard detailing the basic node operator journey from end-to-end. A high level storyboard detailing the basic node operator journey from end-to-end.

The process identified an end-to-end flow that Node Operators needed to be successful, providing a way to:

  • Be made aware of the Node Operator program.
  • Help prospects consider becomeing a Node Operator.
  • Access the network.
  • Complete an application.
  • Register their business on the network.
  • Receive instructions on setting up, starting and running their node.
  • Be notified of key events.
  • Get support when needed.

These needs mapped to organisation collaboration requirements.

Steps required for node operator success, and their link to organisational divisions. Steps required for node operator success, and their link to organisational divisions.

Detailed service map

The touch-points, content and sequence across them was designed considering both happy and sad paths which Node Operators may encounter along the way to successfully hosting their node.

UX flow design for node operator end-to-end journey. UX flow design for node operator end-to-end journey.

High fidelity touch-point flow

The following examples show how the end-to-end journey for node operators was supported.

1/ Application

Marketing campaigns across X (Twitter) and Discord drove participation in the application process. The Vine, Redbelly Developer Portal facilitated the process, providing participants with all the relevant information and policies to help them consider becoming a node host.

Redbelly Node Operator application process. Redbelly Node Operator application process.

2/ Invitation and setup guidance

Once an applicant is accepting into the node operating program, they are guided through the process of setting up their node to be compatible with the network.

Node operator onboarding guidance. Node operator onboarding guidance.

3/ Registering and starting the node

Once their node is setup operators register the node details. It is assessed for errors before being added to the network by the Redbelly team. The node operator is informed and they can start the node and verify it is running.

Node operator registration flow Node operator registration flow.

4/ Running the node

Once the node is running, node operators must ensure they comply with the rules and policies according to their status as governors or candidates. Monitoring systems will notify them of any potential penalties if they are misbehaving.

Node operator running and policy notification flow. Node operator running and policy notification flow.