For over 15 years I’ve led teams and product initiatives from vision to launch across businesses large and small in a range of industries.
Whether it was Table-Top miniature gaming, Retail, B2B marketing, Media, Education or Decentralised Finance, I have designed product experiences with passion, effectiveness and efficiency.
I have played roles in the strategy, design, delivery and iteration for Westfield's ecommerce experience, Elastic Grid's channel marketing platform, Cluey's eLearning service, The Sydney Morning Herald and The Age mobile apps and Redbelly Network's blockchain infrastructure.
I'm a Product and Design Leader passionate about building products that address people's needs, and help businesses meet their objectives. I achieve outcomes through collaborative cycles of research, ideation, refinement, considered delivery and optimisation.
I believe Product Designers must be immersed in the service from a customer’s perspective. They blend different skills and ways of thinking to understand why a product exists, how it is discovered, purchased, used and advocated for.
A selection of digital product and service experiences I've designed and/or managed.
Overview of the Redbelly Network operational design direction, principles, and Redbelly Blocks design system I developed to streamline product design ideation and delivery.
Creating a consistent customer experience from Cluey families across all channels and touch-points to ensure customer needs were met while meeting business sustainability goals.
Customer experience design across the long summer holidays between school years. Creating the right experience for customers during this time was vital to both Cluey's growth and sustainability.
Raising awareness of the features and benefits of Cluey's products by designing the best online conditions for product discovery and merchandising to increase enrolment and meet growth targets.
Consistant, effiecient and effective design fragments to ensure Cluey's design principles are made manifest through experiences.
Enabling readers of The Sydney Morning Herald and The Age to consume their daily news effectively. As the Metro Apps Product Lead, I ensured we were working to deliver an app experience in accordance with the insight of our research, reader needs and business goals.
Redesign of the Metro Masthead subscription flow to align it with new brand direction, decrease friction and increase purchase.
As the Manager of the Elastic Grid Product and CX Team I oversaw the end-to-end customer experience. This included visual identity, marketing, UX/UI design, and support assets to address the changing needs of channel marketers and their partners from 2012.
Westfield is one of the largest shopping center developers in the world, as a UX/UI designer across their online properties my work included the ambitious Westfield Online eCommernce retail aggregatition platform.